FAQ

All visits must be scheduled online
24 hours in advance at:
https://mcsojailvisitation.mctx.org/visitation

In order to provide for the welfare of the public and our confined population, the below guidelines are being put in place:

1. Detainees who are on Quarantine Status will not be allowed to visit until they have been cleared for General Population.
2. The wearing of masks by visitors and inmates inside the Visitation Area is optional. 
3. To accommodate social distancing guidelines, our visitation areas will be limited to thirty percent (30%) capacity.
4. Each Inmate will be given one (1) opportunity for visitation during the Visitation Period.
5. Each visit will be limited to two (2) visitors.
6. Visits will be done by appointment only during normal visitation periods. No walk-ins will be allowed.

You must have a valid government issued photo ID such as a Driver License, state issued ID card, or passport.

Prior to being allowed to visit, all visitors shall successfully pass through the metal detector.

Visitation Dress Code:
The following listed Dress Code applies to both males and females entering this facility. It applies to Visitors, County Employees, and others conducting business inside this facility:

• No revealing and/or see through clothing
• No sleeveless dresses, shirts, or tops (shoulders must be covered)
• No spandex or tights without a skirt
• No dress or shorts shall be higher than 3” above the middle of the knee while standing
• No pants or jeans with multiple tears, rips, or holes allowed
• No clothing displaying obscene or offensive language, drawings, or gang affiliations

All visitors are to secure all personal items in their vehicle.

No cameras, cellphones, handbags, or baby carriers of any kind are allowed in the visitation Areas.  

Up to three visitors are allowed to visit at one time, but there is limited seating available at the visitation station.

Children must be accompanied by a parent/legal guardian, and must be supervised at all times.

Persons 17 years of age must have a valid photo ID as described above.

Failure to comply will result in immediate termination of visit.

UPDATED 2021

The Montgomery County Sheriff's Office offers three (3) convenient methods to send money to a Montgomery County Jail Inmate.

1. Visit our Lobby Kiosk located at #1 Criminal Justice Drive in Conroe; available for use 24 hours a day. The kiosk is similar to an ATM machine; however, instead of giving money, it takes money and deposits it directly into an inmate's account. The kiosk will accept cash ($5 bills or higher) and credit/debit cards with the VISA/MasterCard logo.  A $4.00 service fee is applied for any cash deposit $0.01-$300.00. 

The credit/debit fees for Lobby Kiosk are as follows:

2. Call 1-866-345-1884 toll-free to make a telephone deposit using your credit/debit card with the VISA or MasterCard logo.

The credit/debit fees for the phone service are as follows:

3. Visit Access Corrections and create an online account to make deposits into an inmate's account.

The credit/debit fees for the web/mobile app are as follows:

By using options 1-3, funds will be immediately available to the inmate.

Bonds are processed in the order they are received 24 hours a day.  We cannot give a specific length of time it will take for the bond to be processed or an inmate released since there are many factors that affect the process.

All envelopes must contain the following information in order to be accepted into the facility:

Inmates are free to send and receive as many letters as they desire to whomever they desire unless prohibited where a legitimate penological interest exists. Books and magazines may be received if sent directly from the publisher or a third party distributor. No more than 5 books may be delivered in one shipment and books must contain a soft/paper cover. Newspapers must be sent directly from the publisher.

The following items are considered unauthorized and will not be accepted into the facility. All unauthorized items will be returned to sender and the reason for refusal will be documented in the inmate’s file.

• Colored paper
• Stationary
• Song lyrics
• Stamps
• Envelopes
• Greeting Cards
• Post Cards
• Art Supplies
• Items containing coloring or heavy shading
• Drawings containing marker, paint, or crayons
• Pornographic/Offensive images or pictures
• Items related to tattoos or the art of tattooing
• Items related to weaponry
• Pictures larger than 5x7
• More than 10 pictures at a time
• Puzzles
• Letters containing stains, lipstick, perfumes
• Money Orders
• Cash
• Amazon Packages (effective July 25, 2021)

The jail does not assign or track court dates.  For felony offenses you should contact the Montgomery County District Clerk’s Office.  For misdemeanor offenses contact the Montgomery County Clerk’s Office.

We do not give inmates messages unless it is an emergency and we have verified the emergency. The inmate went to court this morning and the judge said he/she was going to be released; have you released them yet? When inmates go to court we may not receive court paperwork until after 5:00 pm.  There are occasions where the court has to wait on the judge to sign the judgment, and we do not receive the paperwork until the next day. Once we receive the judgment all necessary paperwork is processed.  Once all charges and holds have been disposed of the inmate will be released. All inmates are checked for new warrants prior to release.  You may check the Jail Roster to see if the information has been updated.

Processing an inmate for release can take several hours depending on many factors.  Releases are processed 24 hours a day.  You may check the Jail Roster to see if the information has been updated.  Once an inmate no longer shows on the roster, they have been released from custody of the Montgomery County Jail.

Inmate property can be picked up between 8 am and 9 pm any day of the week.  The property officers complete the requests as quickly as they can, but the process can take up to an hour or longer depending on many circumstances which occur inside the jail.  Once the request is made for an inmate to release his/her property you must remain in the lobby to receive the property.  This will ensure the efficient transfer of the property and allow the officer to return to their other duties.  You must present a valid Identification Card, Driver’s License, or other State or Federal Government Agency Identification when making the request to ensure inmates are releasing their property to the correct person.

Friends and family members of inmates have a number of options to receive phone calls from their loved ones.  Phone services at Montgomery County Jail are provided by Securus Technologies.  Montgomery County Jail is enrolled in the following services: 

• Advance Connect – the call receiver sets up a prepaid account to receive calls from their loved one.
• Inmate Debit – the call receiver is able to add funds to an inmate’s calling account. 

Inmates are also able to purchase phone time through commissary and make collect calls.    

Please use this link to use the above services through Securus.  Choose Texas from the State drop-down menu and select Montgomery County Jail from the Facility drop-down menu.  Securus Customer Support may be reached at 800.844.6591.

Keefe Access Securepak enables family and friends to order commissary items to be delivered to the inmates.  The items are prepackaged by Keefe and can take up to 2 weeks to be delivered to the facility. The available items consist of chips, pastries, cookies, candy, ready-to-eat meals, drinks, and assorted clothing items.  There is a $100/week spending limit for Securepak orders.  This is separate from the spending limit on normal commissary purchases. 

In the event an inmate is released before receiving his/her order, the package will be held for 72 hours to be picked up.  Standard sales tax and shipping fees apply to all orders and will be calculated before the order is placed. 

The Access Securepak website is not managed by the Montgomery County Sheriff’s Office.  Issues or concerns with orders or the website can be addressed by calling 1.800.546.6283

There are two methods for utilizing the Securepak program.

1. Call 1.800.546.6283.  Telephone ordering is available Mon-Fri 7:30 am-11 pm CST, & Sat 10 am-4 pm CST.
2. Visit Access Securepak and create an account to place an order.