The Montgomery County Communications Unit has the distinction of being one of two primary Public Safety Answering Points (PSAP) within the County; the other PSAP is located in the City of Conroe. Citizens who call 9-1-1 for any emergency service (Law Enforcement, Fire or EMS) are routed to one of these two centers, and then directed to the appropriate discipline. The whole process from answering and routing calls occurs within seconds.
In 2019, the Montgomery County Sheriff’s Office Communications Unit processed over 809,628 CAD (Computer Aided Dispatch) incidents, answering over 586,000 calls, of which 188,804 were 9-1-1 calls. The Communications Unit also processed approximately 4,000 911-text calls since the implementation of “text to 911” was introduced in 2018. On average, the Montgomery County Sheriff's Office Communications Center received 11,282 calls for service per week or 1,612 calls per 24-hour period.
In addition to answering emergency and non-emergency calls; the Montgomery County Communication Unit provides dispatch services for approximately 30 law enforcement agencies as well as maintains the agencies TCIC/NCIC (Texas Criminal Information Center/National Crime Information Center) records. The NCIC/TCIC computer system ties the Communication Unitto State and Federal Agencies. It allows for the check and entry of wanted/missing persons and stolen items from any law enforcement agency that is dispatched through the Communication Center.
This unit consists of 60 Telecommunicators, 4 Shift Supervisors, 1 Records Specialist and a Communications Manager. We are here to assist the citizens of Montgomery County and we are the first voice a citizen will hear in an emergency.
One service the Montgomery County Sheriff's Office patrol division offers is a vacation watch.
If you need to request a watch, please click the link for more information.
Non-Emergency Phone: (936) 760-5800; Option #3