The Montgomery County Communications Division has the distinction of being one of two primary PSAP’s (Public Safety Answering Points) within the County; the other PSAP is in the City of Conroe. Citizens who call 9-1-1 for any emergency service (Law Enforcement, Fire or EMS) are routed to one of these two agencies and then directed to the appropriate discipline. The whole process from answering to routing calls occurs within seconds.
In 2021, the Montgomery County Sheriff’s Office Communications Division processed over 839,595 CAD (Computer Aided Dispatch) incidents, answering over 662,789 calls, of which 227,216 were 9-1-1 calls. On average, the Montgomery County Sheriff's Office Communications Division received 12,746 calls for service per week or 1,821 calls per 24-hour period.
In addition to answering emergency and non-emergency calls; the Montgomery County Communications Division provides dispatch services for approximately 30 law enforcement agencies as well as maintains the agencies' TCIC/NCIC (Texas Criminal Information Center/National Crime Information Center) records. The NCIC/TCIC computer system ties the Communication Division to State and Federal Agencies. It allows for the check and entry of wanted/missing persons and stolen items from any law enforcement agency that is dispatched through the Communications Division.
This unit consists of 60 Telecommunicators, 4 Shift Supervisors, 1 Records Specialist, and a Communications Manager who also oversees the TLETS Message Center Unit. We are here to assist the citizens of Montgomery County and we are the first voice a citizen will hear in an emergency.
One service the Montgomery County Sheriff's Office patrol division offers is a vacation watch.
If you need to request a watch, please click the link for more information.
Non-Emergency Phone: (936) 760-5800; Option #3