Who may register a complaint?
A complaint may be made by any citizen, prisoner or Sheriff’s Office member.
How do I initiate a complaint against an employee?
Complaints can be made by telephone, letter or in person. Complaints can be filed with an on-duty supervisor (936-760-5800) or during regular business hours with the Internal Affairs Office (an appointment is required). To file a complaint you can visit or call the Internal Affairs Office of the Montgomery County Sheriff’s Office 8 AM to 5 PM Monday through Friday (excluding County Holidays). After hours phone calls or when no one is available a voice message and return number may be left and the call will be returned as soon as possible.
If I am under 18 years old, do I have the right to file a complaint?
Yes. However, it is recommended a parent, legal guardian or responsible adult be present.
Must I give my name to file a complaint?
No. Complaints not in writing or made anonymously, may still be investigated, but are more difficult to process to an effective end. IAD will conduct a preliminary review of anonymous and third party complaints, but will only pursue an investigation if there is evidence to validate the allegation. Anyone filing a complaint must understand the importance of submitting a complaint in writing with their signature affixed.
Must I make my complaint in writing?
Yes. The Texas Government Code, Section 614.022 requires that all complaints against law enforcement officers must be in writing and signed by the person making the complaint.
Will the employee know that I have made a complaint?
Yes. The employee will be advised of the allegations made against him or her. If, known, the identity of the complainant will also be made available to the employee. The Texas Government Code, Section 614.022 requires the employee to receive a copy of the complaint.
Who is responsible for investigating the complaint?
The decision to investigate a complaint and all case assignments are determined by the Chief Administrator of the Montgomery County Sheriff’s Office. Depending upon the nature of the allegation, the complaint can either be investigated by a Sheriff’s Office supervisor or by the Internal Affairs Office if assigned by the Chief Administrator.
What will happen to the employee?
If the investigation indicates misconduct, the employee will be disciplined according to the seriousness of the policy violation. Disciplinary actions can range from verbal counseling to suspension or in extreme cases, termination. If the allegation is criminal in nature, the case will be presented for prosecution.
Need I be concerned about possible retaliation for making a complaint?
ABSOLUTELY NOT! It is essential that public confidence be maintained, which enhances the ability of the Sheriff’s Office to investigate and properly handle complaints against its members.
Will I be notified of the results of the investigation?
Yes. You will be informed in writing the case disposition but not the associated discipline against the employee. Allegations contained in a formal administrative investigation may have one of four outcomes:
Unfounded – The allegation is false, not factual.
Exonerated- The incident occurred, but was lawful and proper or was justified under the existing conditions.
Not Sustained – There is insufficient evidence to prove or disprove the allegations.
Sustained – The allegation is supported by sufficient evidence.
