Complaint Process

COMPLAINT PROCESS
Click here to fill a Complaint Affidavit


Mission:

The mission of the Internal Affairs Office is to assist the Sheriff’s Administration in maintaining the public trust by conducting administrative investigations of complaints received on employees of the Montgomery County Sheriff’s Office for infractions of departmental policy and or procedural violations.

Goals:

  • Protection of the Public
  • Protection of the Employee
  • Protection of the Sheriff’s Office

Complaint Guidelines:

The Internal Affairs Office (IAD) does not investigate citizen complaints concerning traffic violations or criminal charges when a person’s guilt or innocence is the issue in question. 

IAD does not normally investigate unsigned complaints, third party complaints or complaints of improper actions (administrative or criminal) by employees of other law enforcement agencies.

IAD will conduct a preliminary review of anonymous and third party complaints, but will only pursue an investigation if there is evidence to validate the allegation.

It is recommended that you attempt to resolve your complaint by contacting the accused employee’s immediate supervisor as soon as possible following the event.

How to file a Complaint:

If an issue cannot be resolved by the employee’s chain of command or if you elect to pursue a complaint, complaints can be made by telephone, letter or in person. 

Complaints can be filed with an on-duty supervisor (936-760-5800) or during regular business hours with the Internal Affairs Office (an appointment is required).  To file a complaint you can visit or call the Internal Affairs Office of the Montgomery County Sheriff’s Office 8 AM to 5 PM Monday through Friday (excluding County Holidays). 

The IAD Office is located at 301 North Thompson, Suite 205, (James H. Keeshan Building) Conroe, Texas and the telephone number is (936) 538-3516.  After hours phone calls or when no one is available in IAD a voice message and return phone number may be left and the call will be returned as soon as possible.

As stated in Government Code, Section 641.022, a peace officer (Sheriff’s Office Employee) who is accused of misconduct and is subject to administrative discipline from such, the accused employee must receive a signed written complaint.  Anyone filing a complaint must understand the importance of submitting a complaint in writing with their signature affixed.  The sworn statement must be notarized and will be treated as such. 

Complaint affidavits are available and can be found at the bottom of this page.  Make an appointment with a supervisor or IAD for the receipt and notarization of your complaint.

The decision to investigate a complaint and all case assignments are determined by the Chief Deputy of the Montgomery County Sheriff’s Office.  Depending upon the nature of the allegation, the complaint can either be investigated by a Sheriff’s Office supervisor or by the Internal Affairs Office if assigned by the Chief Deputy.

Sec. 37.02 Perjury

(a) A person commits an offense, if with intent to deceive and with knowledge of the statement’s meaning:
(1) he makes a false statement under oath or swears to the truth of a false statement previously made and the statement is required or authorized by law to be made under oath; or
(2) he makes a false sworn declaration under Chapter 132, Civil Practice and Remedies Code.
(b) An offense under this section is a Class “A” Misdemeanor.

Sec. 37.03. Aggravated Perjury

(a) A person commits an offense if he commits perjury as defined in Section 37.02. and the false statement:
    (1) is made during or in connection with an official proceeding; and
    (2) is material.
(b) An offense under this section is a Felony of the Third Degree.

Complaints are taken seriously and if appropriate; access to the complainant’s medical records may be requested, physical evidence may be gathered, witnesses interviewed and photographs taken. 

If an investigation is initiated, the final case report is forwarded to the Chief Deputy of the Montgomery County Sheriff’s Office for review and if the allegation is found to be true, the case is reviewed by the accused employee’s Division Commander for recommended action.  The determination of disciplinary action is determined by the Chief Deputy.  Per policy, the accused employee has the right to submit a written appeal to the Sheriff.

Most investigations are normally completed within 30 – 45 days, unless circumstances necessitate additional time, and you will be notified in writing of the outcome of the investigation, but not the associated discipline against the employee.

IAD Staff:

Lt. Dan Norris daniel.norris@mctx.org
Sgt. Todd Hoff todd.hoff@mctx.org
Sgt. J. D. Thomas jerry.thomas@mctx.org
Sgt. Jermaine Jenkins jermaine.jenkins@mctx.org