The Montgomery County Communications Division has the distinction of being one of two primary Public Safety Answering Points (PSAP) within the County; the other PSAP is located in the City of Conroe. Citizens who call 9-1-1 for any emergency service (Law Enforcement, Fire or EMS) are routed to one of these two centers, then directed to the appropriate discipline. The whole process from answering and routing calls occurs within seconds.
In 2017, the Montgomery County Sheriff’s Office Communications Division processed over 703,000 CAD (Computer Aided Dispatch system) incidents, answering over 568,000 calls, of which 179, 635 were 9-1-1 calls. On average, the Montgomery County Sheriff's Office Communications Center received 10,923 calls for service per week or 1,560 calls per 24-hour period.
In addition to answering emergency calls; the Montgomery County Communication Division Dispatches for 30 plus law enforcement agencies and houses the Texas Crime and Information Center / National Crime and Information Center (TCIC/NCIC ) computer system. The NCIC/TCIC computer system ties the Communication Division to State and Federal Agencies. It allows for the check and entry of wanted/missing persons and stolen items from any law enforcement agency that is dispatched through the Communication Center.
This division consists of 61 Telecommunicators, 4 Shift Supervisors, 1 Records Specialist and a Communications Manager. We are here to assist the citizens of Montgomery County and we are the first voice a citizen will hear in an emergency.
GOING ON VACATION?
One service the Montgomery County Sheriff's Office patrol division offers is a vacation watch.
If you need to request a watch, please click the link for more information.