Complaint Process

Complaints

Mission:

The mission of the Internal Affairs Office is to assist the Sheriff's Administration in maintaining the public trust by conducting administrative investigations of complaints received on employees of the Montgomery County Sheriff's Office for infractions of departmental policy and or procedural violations.

Goals:

  • Protection of the Public
  • Protection of the Employee
  • Protection of the Sheriff's Office

Complaint Guidelines:

The Internal Affairs Office (IAD) does not investigate citizen complaints concerning traffic violations or criminal charges when a person's guilt or innocence is the issue in question. 

IAD does not normally investigate unsigned complaints, third party complaints or complaints of improper actions (administrative or criminal) by employees of other law enforcement agencies.

IAD will conduct a preliminary review of anonymous and third party complaints, but will only pursue an investigation if there is evidence to validate the allegation.

It is recommended that you attempt to resolve your complaint by contacting the accused employee's immediate supervisor as soon as possible following the event.

How to file a Complaint:

If an issue cannot be resolved by the employee's chain of command or if you elect to pursue a complaint, complaints can be made by telephone, letter or in person. 

Complaints can be filed with an on-duty supervisor (936-760-5800) or during regular business hours with the Internal Affairs Office (an appointment is required).  To file a complaint you can visit or call the Internal Affairs Office of the Montgomery County Sheriff's Office 8 AM to 5 PM Monday through Friday (excluding County Holidays). 

The IAD office is located at 301 North Thompson, Suite 205, (James H. Keeshan Building) Conroe, Texas and the telephone number is (936) 538-3516.  After hours phone calls or when no one is available in IAD a voice message and return phone number may be left and the call will be returned as soon as possible.

As stated in Government Code, Section 641.022, a peace officer (Sheriff's Office Employee) who is accused of misconduct and is subject to administrative discipline from such, the accused employee must receive a signed written complaint.  Anyone filing a complaint must understand the importance of submitting a complaint in writing with their signature affixed. 

Complaint affidavits are available and can be found at the bottom of this page.  Make an appointment with a supervisor or IAD for the receipt and notarization of your complaint.

The decision to investigate a complaint and all case assignments are determined by the Chief Deputy of the Montgomery County Sheriff's Office.  Depending upon the nature of the allegation, the complaint can either be investigated by a Sheriff's Office supervisor or by Internal Affairs if assigned by the Chief Deputy.

 

Click here to fill a Complaint Affidavit against an MCSO employee.
Complaints may be sent to Elizabeth Dunlap at Elizabeth.Dunlap@mctx.org